Cancellation policy
At Chai Chai Love, we offer Subscribe & Save as a convenient way to keep your favorite chai on hand while enjoying subscription pricing. We want managing your subscription to be simple, flexible, and completely within your control.
Manage Your Subscription Anytime
You can easily manage your subscription directly from our website. Just open the website menu and select Manage Subscription.
You can also use this link:
You don't need to find your original order confirmation email to get started.
From the subscription portal, you can pause or resume deliveries, skip an upcoming order, change products or delivery frequency, update your shipping address or payment information, and cancel your subscription.
How Subscriptions Work
When you subscribe, you choose how often you'd like your chai delivered. Your subscription automatically renews according to your selected schedule, and your saved payment method is charged for each renewal.
You can make changes or cancel anytime before your next renewal is processed.
Renewal Reminders
We send a reminder email 5 days before each scheduled renewal charge, giving you time to review your upcoming order and make changes.
The email includes a direct link to manage your subscription.
Please make any changes before your scheduled billing date to avoid an unwanted renewal order.
Cancellations & Renewals
You may cancel your subscription at any time to stop future renewals, with no cancellation fees.
Canceling your subscription does not automatically cancel or refund an order that has already been charged.
If your renewal has been charged but hasn't shipped: Please contact us immediately. We can cancel and refund the order if we're still able to stop fulfillment.
If your renewal has already shipped: The order can no longer be canceled. You may request a return under our Returns & Refunds Policy.
For unwanted subscription renewals that have already shipped, customers are responsible for the actual original shipping cost and any return shipping costs, even if the subscription included free shipping. These costs are deducted from approved refunds. Returned products must be unopened and sealed.
If your order arrives damaged, defective, or incorrect, we'll make it right without charging you additional shipping costs.
Need Help?
We're a small family business, and we want your subscription experience to be easy and straightforward.
If you have questions or need assistance, please contact us. We're happy to help.