Refund policy

At Chai Chai Love, we're a small, family-owned business, and every order genuinely matters to us. We make our chai in small batches using high-quality organic spices and carefully sourced functional mushroom extracts.

We also put extra care into our packaging, choosing paper-based and recyclable materials wherever practical to reduce unnecessary plastic and waste. These choices often cost more, but they're part of our commitment to making something we truly believe in.

We stand behind the quality of our chai and the drinkware and accessories we offer. Our return policy reflects that commitment while helping us balance the real costs of ingredients, packaging, and production as a small business.

Our Quality & Care Commitment

If something is wrong with your order, your product arrives damaged or defective, or it doesn't match what was advertised, please contact us. We'll make it right with a replacement or refund.

If you have another concern about your purchase, we're always happy to hear from you and see how we can help.

Unopened Chai (Food Products)

If you change your mind, you may return unopened chai within 30 days of delivery, provided it remains in its original packaging with the closure or seal intact.

Please contact us before returning anything so we can provide instructions.

Once your return is received and inspected, we'll refund the eligible purchase price of the returned product, less any applicable shipping deductions described below. We may be unable to accept products that appear opened, used, altered, or damaged.

Original shipping charges are nonrefundable, and return shipping is the customer's responsibility. Special shipping conditions apply to unwanted subscription renewals that have already shipped, as explained below.

Opened Chai (Food Products)

Because chai is a consumable food product, we generally cannot accept returns or provide refunds on opened products due to personal taste preferences, changes of mind, or individual dietary or health restrictions.

However, we understand that every situation is different.

If something isn't right with your chai, please contact us within 30 days of delivery and tell us about your experience. We'll personally review your concerns and do our best to find a fair solution.

Sometimes a little guidance on brewing can make a big difference. Depending on the circumstances, we may offer preparation advice, a replacement, store credit, or a goodwill refund.

We may ask you to return the remaining product and packaging before approving a refund or replacement. Please hold onto everything until we've responded, and don't send anything back without contacting us first.

Drinkware & Accessories

Our non-food products, including insulated tea infuser bottles, porcelain mugs, and other accessories, may be returned within 30 days of delivery if they are unused, undamaged, and in their original, resalable condition.

You're welcome to open the packaging to inspect your purchase. However, items that have been used for brewing or drinking generally cannot be returned due to a change of mind.

Returned items must include all original components and accessories, such as lids, infusers, and seals, along with the original packaging whenever possible.

Please contact us before returning anything. Once we receive and inspect the item, we'll refund the eligible product purchase price.

Original shipping charges are nonrefundable, and customers are responsible for return shipping. Please package fragile items carefully to prevent damage during transit.

Damaged, Defective, or Incorrect Orders

If any product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We'll make it right with a replacement or refund. You won't be responsible for additional shipping costs when the problem is ours.

We may ask for photos or additional information to help us understand what happened.

Shipping & Refunds

For standard change-of-mind returns, original shipping charges are nonrefundable, and customers are responsible for return shipping.

Orders that qualified for free shipping will not normally have the original shipping cost deducted from the refund, except in the following situation:

Unwanted shipped subscription renewals: If a subscription renews and ships before the customer cancels, skips, or changes the order, any approved return refund will be reduced by the actual outbound shipping cost we incurred and any applicable return shipping costs. This applies even when free shipping was included with the subscription.

If the customer already paid a shipping charge at checkout, that charge remains nonrefundable, but it won't be deducted a second time.

If we provide a prepaid return label, we'll explain the applicable shipping deductions before the return is sent. Customers may also arrange and pay for their own return shipping when appropriate.

These deductions do not apply when the return results from our error or an incorrect, damaged, or defective product.

Approved refunds, after applicable deductions, are issued to the original payment method. Once processed, please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Fair Use

We want to approach every situation with care and fairness. We reserve the right to limit or decline discretionary refunds or exchanges in cases of repeated requests, unusual return activity, or misuse of this policy.

Nothing in this policy limits any rights customers may have under applicable law.

Questions? We're Here to Help.

If you have a question or concern about your order, please contact us.

We're real people behind this little business, and we genuinely appreciate you choosing Chai Chai Love.