Refund policy

At Chai Chai Love, we deeply care about our customers' satisfaction and well-being. We are a small, family-owned business that values each and every customer, and we want you to love our products as much as we do. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Our Policy

• Satisfaction Guaranteed: If you’re not happy with your purchase, we offer a full refund within 30 days of your purchase. No questions asked.
• Easy Process: Simply contact us to initiate a refund. Please include your order number and a brief description of the issue.
• No Need to Return: Due to the nature of our products and our commitment to minimizing waste, we typically do not require you to return the product. However, in the rare case that we need to inspect the product for quality control, we will provide instructions.

Damaged or Defective Products

• If your product arrives damaged or defective, please reach out to us immediately We will make it right by offering you a replacement or a full refund.

Contact Us

• For any return, refund, or exchange inquiries, or if you just want to share your experience, please contact us. We’re here to help and would love to hear from you.