Shipping policy

Shipping Policy

Orders are typically processed and shipped within 1–3 business days. During holidays, special promotions, or periods of higher order volume, processing may take a little longer.

Orders are shipped from Albuquerque, New Mexico. Shipping costs and available delivery options are shown at checkout.

Once your order ships, you will receive a shipping confirmation email with tracking information when available. Delivery times vary depending on the destination, shipping method, and carrier and are estimates rather than guaranteed delivery dates.

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible and we’ll do our best to help before the order ships.

If your package arrives damaged, is lost in transit, or you have another shipping issue, please contact us at hello@chaichai.love and we’ll work with you to help resolve it.

Chai Chai Love
Albuquerque, New Mexico